Help
Common questions
Need a hand? Email caravel@neomarcopolo.co.
I created an account. Why am I being asked to check email?
Confirm your email address using the link we sent, then return to the sign-in page and sign in. If the message does not arrive, check spam and contact support.
What does platform authorization allow?
When you connect an account, the platform shows the permissions being requested. Review and approve them only if you want Caravel to use that account for the supported workflow. You can disconnect from Caravel or revoke access on the platform. For Bluesky, use a revocable app password rather than your main password.
Why did a connection or post fail?
A connection can fail if authorization is cancelled, expires, or cannot be saved. Reconnect an account marked needs reauth. In Posts, scheduled and dispatching items are still in progress; needs verification means Caravel has not confirmed the final result yet. Failed or dead items show the error details available from the platform or service.
Does Caravel publish the final TikTok video automatically?
No. Caravel does not automatically publish the final TikTok post. For authorized Sandbox reviewers only, it hands off one MP4 video as a TikTok draft. TikTok sends a notification; you open it in TikTok, review or edit it, and complete publishing there. General production access is pending.
How do I disconnect an account or request deletion?
Use Disconnect on the Accounts page to remove its stored tokens. For workspace or account data deletion, follow the Data deletion page. Revoking access directly on a platform does not delete data already stored in Caravel.